Infrastructure Support Built Around an Agreed SLA — Not Guesswork
Monitoring, helpdesk support, and infrastructure management, managed by Datavaura under a clearly defined service agreement — so coverage hours and response times are set in writing, not assumed.
Business Problem
Many growing businesses need infrastructure watched beyond normal business hours but aren't ready to build a full internal IT department. A gap in coverage — a server issue overnight, a missed alert over a weekend — can cost far more than proper monitoring would. We provide monitoring, tiered support, and clear reporting under an agreed SLA, with coverage levels, including 24/7 options, defined at the start of the engagement.
What Datavaura Does
Infrastructure monitoring and alerting, with coverage hours set by SLA (including 24/7 options where agreed)
Tiered helpdesk support (first- and second-line) for end users
Patch management and scheduled maintenance pipelines
Endpoint monitoring and security protection oversight
Incident response and escalation protocols, with response-time targets set explicitly in the SLA
Monthly performance, environment uptime, and ticket metrics reporting
Platforms supported: Microsoft 365 and Azure · AWS and Google Workspace · Standard monitoring and ticketing tooling · VoIP and network systems
Typical Deliverables
- Service agreement with defined coverage hours and response-time targets
- Monitoring systems access and alert rules configuration
- Monthly performance and architecture uptime reports
- Incident logs with full remediation and resolution summaries
Who Is This For?
Businesses without a dedicated internal IT team. Companies running systems that need coverage outside normal business hours or across multiple time zones. SMEs that have outgrown ad hoc, reactive IT support.
* In scope: Infrastructure monitoring, alerting, incident response subject to SLA, helpdesk ticketing, patch management. Out of scope: On-site hardware repair, custom software development, ERP implementation or migration.
Related Services